Description
Product Specifications
· AI-Powered Chatbot:
NLP technology for understanding user inquiries.
Integration with messaging platforms.
Multilingual support.
- Human Support Integration:
Live chat feature for human intervention.
Seamless escalation to human agents.
Customizable routing rules.
- Automation and Efficiency:
Automated responses for FAQs.
Workflow automation.
Task assignment and tracking.
- Customization and Scalability:
Customizable chatbot scripts.
Flexible integration with CRM systems.
Scalable architecture.
API access.
- Security and Compliance:
End-to-end encryption.
Compliance with GDPR and CCPA.
Role-based access control.
- Support and Training:
Dedicated customer support.
Comprehensive documentation.
Training resources.
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